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Shipping & Returns
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Return Policy
This Policy applies to all customers and transactions, unless superseded by a signed written agreement including specific returned goods terms and conditions.  We reserve the right to reject any return that does not comply with the terms of this Policy. 

Product can be returned for any item that has been shipped in error or found to be defective.  Damaged items will require the appropriate inspection and/or documentation that would allow KBI to file the appropriate claim with the carrier. (All other returns may be subject to a restocking fee as listed below).

Returns may be rejected due to the physical condition of the items received.  When returning product that is not defective, damaged, or a shipping error, the following terms and conditions apply, (a) items must be received in unopened cases with original packaging intact, (b) expired items may not be returned, and (c) items not in salable condition due to improper storage, spoilage, or damaged packaging are not returnable.  Returns that are not for defect, damage or error will be subject to the following restocking amounts, based on the date of the original invoice:


Return from Date of Invoice                                                     Re-Stocking Fee as a % of the Invoice Amount 
   0 - 30 days                                                                                             5% + Freight
 31 - 60 days                                                                                           10% + Freight
 61 - 120 days                                                                                         20% + Freight
121 - 180 days                                                                                        30% + Freight
6 months or greater                                                                                   Not Returnable

These fees will be deducted from the credit issued.  All quality issues, damaged product or returns that are the result of a KBI error, will be returned at KBI Medical Supplies' expense.

Manufacturers Warranties

Buy with confidence, because any and all warranties on a manufacturer's product will apply when purchased from KBI Medical Supplies.

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